Terms and Conditions

About these Terms

These Terms and Conditions govern your use of this website and our services. DrArpana.com – Homeopathy (“DrArpana.com”, “we”, “us”) is the business that runs the website and provides consultations and related services. “You” means any visitor or user of the website.

By using the website or booking a service, you accept these Terms, the Refund Policy and the Privacy Policy. If you do not accept them, please do not use the website. We may update these Terms by changing this page, and the updated Terms apply from the date shown. Please check them from time to time.

Medical Information and Our Services

• Consultations are given by Dr. Arpana Samanta, BHMS, Gold Medalist, by video or at the clinic.
• Homeopathy is not for emergencies. In an emergency or a sudden severe illness, go to your nearest hospital.
• An online consultation has limits and does not replace a physical examination or tests when they are needed. The doctor may advise you to see a doctor in person.
• We give our best professional advice, but we cannot guarantee any result. Outcomes differ from person to person.
• The doctor’s advice is for the person who was consulted. Please do not share it or use it for others.
• Please do not stop or change any treatment prescribed by another doctor without asking that doctor.
• The information on this website is general. It is not a diagnosis or personal medical advice.

Booking, Plans and Payment

• Prices and plans are shown on the website in Indian rupees or US dollars. We may change them, and the change applies to orders placed afterwards.
• Plans priced in Indian rupees are for patients residing in India. Patients residing outside India must choose the international plans. If a plan is booked in the wrong category, we may ask for the difference to the correct price. If it is not paid, we may cancel the order and refund it under the Refund Policy.
• Payment is made through our payment providers, on their secure pages. Taxes, if any, are as required by law.
• A booking is confirmed once payment is received, or as we tell you.
• Cancellations and refunds are governed by the Refund Policy.
• We may refuse or cancel an order as set out in the Refund Policy.

Children

Children are treated at the clinic and online. The booking, the payment and the consultation arrangements are made by a parent or guardian, who must be present during the consultation. By booking for a child, you confirm that you are at least 18 years old and are allowed to act for that child.

Your Responsibilities

• Give us correct and complete information, including health history and medicines you take. Wrong information can affect your care.
• Follow the doctor’s advice and tell us if your condition changes.
• Do not record, or share outside your family, a consultation without our permission.
• Keep your own contact details and any login you use safe.

Delivery

We send orders by courier or post. Delivery times we mention are estimates, and delays can happen. For orders outside India, you are responsible for knowing and following the import and customs rules of your country. Lost or damaged parcels are covered by the Refund Policy.

Use of Content

The logos, names, text, images, videos and other material on this website belong to us or are used with permission. You may not copy, sell, change, display or otherwise use them for any public or commercial purpose without our written permission. You may share links to the website.

Acceptable Use

You must not:

1. try to break or bypass the security of the website, access data that is not meant for you, probe or test it for weaknesses, overload it, or send viruses or harmful code;
2. send unsolicited emails or advertising through the website or to our contacts;
3. use the website to do anything illegal, or to post or send material that infringes the rights of others, or that is defamatory, obscene, threatening, abusive or hateful.

We may investigate misuse and work with law enforcement authorities. Breaking security rules may lead to civil or criminal liability.

Links to Other Sites

The website may link to other sites that we do not control. We are not responsible for their content or practices.

Our Responsibility to You

We provide the website and services with reasonable care. To the extent the law allows, we are not responsible for indirect or consequential loss, loss of profit or data, interruption of the website, or the acts of third parties such as couriers or payment providers. Our total liability for any claim relating to a service is limited to the amount you paid us for that service.

Nothing in these Terms limits any right you have under law that cannot be limited, including your rights under consumer protection law, or any liability that cannot be excluded by law.

You agree to compensate us for any loss we suffer because you broke these Terms or misused the website.

Governing Law

These Terms are governed by the laws of India. The courts at New Delhi have jurisdiction over any dispute, subject to any right you have by law to bring a consumer complaint elsewhere.

Contacting Us

For questions about these Terms, write to support@drarpana.com. Complaints are handled as described in the Refund Policy and the Privacy Policy.